PRIVACY AND COOKIES POLICY

This privacy policy aims to make you aware of the general rules regarding privacy and processing of your personal data.

The privacy policy is related to the current website, we are not responsible for any content or privacy policy of other websites.

By accessing our website, you agree to accept and respect this Privacy Policy.

Our website fully respects your privacy rights and will not collect any personal information in an abusive manner. Any personal information you provide to us will be treated securely and confidentially, with the legal basis for data protection being the General Data Protection Regulation (GDPR).

COLLECTION AND USE OF PERSONAL INFORMATION

REQUESTS RELATED TO THE INFORMATION PROVIDED

If you are concerned about how the information provided through our website is handled, please do not hesitate to ask us all your questions.

YOUR RIGHTS AS A DATA SUBJECT

The General Data Protection Regulation grants rights to data holders so that they, in a simple way, can have control over them.

If you have any questions or want to exercise your rights, you can contact us via email: geral@tulipadecristal.pt. You must include all possible forms of identification, namely the data you previously provided to us through the website.

Below we present some of your rights:

RIGHT TO ACCESS AND PORTABILITY

Upon request we will send you an email with the information we have about you in our database. You can also ask us to send your data in a structured file with the csv extension. When exercising your right to portability, you may ask us to directly transmit the data to another entity, as far as technically possible.

RIGHT TO FORGET

You may require us to erase personal data concerning you except when we use the data to fulfill contractual and legal obligations.

RIGHT OF RECTIFICATION

You can at any time request the correction of personal data concerning you that is incorrect. In most cases, you will be able to make these corrections independently through your client area.

WHY DO WE PROCESS YOUR PERSONAL DATA

The need for data processing varies depending on the case.

USER REGISTRATION IN THE STORE

If you decide to register as a user in our online store, we need to identify you to give you access to the various features. For this purpose, we will ask you for an email address and a password. This data is stored until you cancel your registration.

ONLINE PURCHASE PROCESS

We collect some additional data during the purchase process to conclude the purchase and sale contract and provide the service, namely:

Communicate with you regarding the status of your order;

Process the shipment of the order;

Activate mechanisms to prevent potential fraud during the purchase process and block the transaction;

Manage possible returns after purchases have been made;

Legal purposes such as invoicing.

We will process your data for as long as necessary to manage the purchase of the products or services you have purchased as well as to comply with other legal obligations.

The data you provide will not be passed on to third parties except to guarantee the delivery of your order and may, in this case, be provided to the logistics operator responsible for delivery, which will be contractually bound by Article 28 of the GDPR.

CONTACT FORMS

The data you provide to us when filling out the contact form(s) on the website are treated as confidential and are only used to process the request you sent us.

The period of time for which personal data is stored and preserved varies according to the purpose for which the information is processed. We generally delete or anonymize all personal information within 90 days of sending the final response.

The data you provide to us will not be passed on to third parties.

ACCESS LOG

When accessing our website through the browser used on your device, the following data are automatically, and without your intervention, sent to the web server and stored in our database:

the IP address of the device that accesses the internet;

the date and time of access;

the browser used and possibly the operating system (User Agent).

We collect this information to carry out security and stability analyzes of the system as well as to ensure that the connection to the website is carried out without difficulties.

We exclude in principle the possibility of transmitting this data to third parties.

GOOGLE ANALYTICS

To develop satisfactory user experiences and to continuously optimize our website, we use Google Analytics, a web analysis service belonging to Google Inc. In this context, anonymized usage profiles are created and cookies are used. In this process, the cookie generates the following information about your use of our website:

browser type/version,

operating system used,

Referrer (the page visited immediately before),

host name of the accessing computer (IP address),

server query time.

The information collected is used to analyze the use of our website. IP addresses are anonymized so that they cannot be attributed to individuals. Therefore, there is no personal reference in reports prepared based on Google Analytics.

The configuration of these cookies is predetermined by the service proposed by Google and the information generated by the cookie about the use of the website is transmitted and stored by this entity. For more information, see Google's privacy policy: https://policies.google.com/pr...

CHANGES TO THE PRIVACY POLICY

It is possible for us to modify the information set out in our Privacy Policy when we consider it appropriate. If the change made is significant in relation to your privacy, we will notify you through our website, placing a prominent notice and/or sending a message to your email address, whenever applicable.

You must then review the changes, evaluate them and be able to oppose or cancel any service if you wish.

INFORMATION ABOUT COOKIES

On our website we use cookies to help us optimize the various pages and improve your user experience. Cookies are small files that a website, when visited by the user, places on their device through the internet browser (browser).

Cookies do not cause any harm, do not contain viruses, Trojan horses or other harmful software.

The information stored in cookies from our website is used exclusively by us and is never provided to third parties, with the exception of third-party cookies that are used and managed by external entities and are intended for statistical analysis and possible security mechanisms.

TYPES OF COOKIES

Cookies on our WEBSITE are used for different purposes, but, in general, their use can be divided into the following categories:

Strictly Necessary Cookies: these are cookies that are essential for the provision of the WEBSITE and for all requested services, but do not perform any additional or secondary functions.

Performance Cookies: these are cookies that provide statistical information about the use of the WEBSITE, that is, web analysis.

Targeting/Advertising Cookies: these are cookies used to create profiles or personalize content.

WE USE COOKIES TO

Remember your preferences such as language, region, currency, etc.

Display your shopping cart

Ensure that you remain authenticated when browsing the various pages of the website after logging in.

Collect information about how you use the website, for example, which pages you visited, the average length of the visit, etc. This cookie is related to Google Analytics.

CONTROL AND MANAGEMENT OF COOKIES

When you access our website for the first time, we always ask for your explicit consent to the use of cookies. Please note that some cookies are essential for the website to function correctly and their use cannot be deactivated through this management mechanism. You can also, at any time, block the use of cookies by activating this option in your browser; using this method you can also block essential cookies.

For more information on this topic and how to manage cookies, you can visit: www.allaboutcookies.org.